Frequently asked questions

How do I make a purchase?

Purchasing from miketrees.com is easy: browse the products via the top menu sections or click on the search icon (top right) and enter keyword(s) to search for a specific item or feature. When you have selected an item you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart icon on the top right-hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method.

What payment methods do you accept?

All available payment methods are shown at checkout. All orders are processed through Shopify's secure checkout, so your card, contact and shipping details are protected.

Will I have to pay taxes or duties?

All orders are shipped from within New Zealand and all prices are shown in NZD, so there are no import duties to pay on delivery.

Can I amend or cancel an existing order?

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out. 

If your order has already been processed or shipped and you wish to return or exchange an item, please fill out the 'contact us form' here to request for a Return Authorisation for the products you do not wish to keep once you receive your order.

How do I return or exchange?

We have a 30-days return policy upon receipt of the order subject to the following terms and conditions:

  • Item(s) must be unworn and still bearing the original label and in its original purchase condition.
  • Item(s) purchased as a set or free gift with purchase must be returned as a set.
  • Item(s) marked as *final sale are only eligible for store credit or exchanges unless item(s) received are faulty.
  • Shipping cost associated with the return of the item(s) will not be covered by miketrees.com unless free returns are eligible for your country.
  • Exchanges are subject to product availability at the time of receipt of return order.

Returns requested outside of this period will be accepted at the discretion of miketrees.com, and you will be issued with store credit for the value of the returned items, valid for 12 months from the date the return is received. Returns that are damaged or altered may not be accepted and may be sent back to the customer.

Simply email us via our contact page to begin the return process

Will I receive a full refund? 

Your refund will either be issued to the original payment method used to place the order or in the form of store credit. Shipping cost associated with the return of the product will not be refunded unless your item(s) are faulty.


All refunds only cover the cost of the items purchased. Any shipping or freight cost incurred by the customer will not be refunded.

INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.

Will I receive a full refund?

Your refund will either be issued to the original payment method used to place the order or in the form of store credit. Shipping cost associated with the return of the product will not be refunded unless your item(s) are faulty. 

All refunds only cover the cost of the items purchased. Any shipping or freight cost incurred by the customer will not be refunded. 

Please note that it can take up to 10 business days for the refund to appear in your account. 

Where is my order?

Delivery within New Zealand usually takes 3–5 working days. Estimated delivery times are a guide only and start from the date of dispatch.

Once your order has shipped, you will receive a confirmation email with shipping details and a tracking number.

What if my product is faulty?

If you receive a damaged or defective item, please contact us and we will begin the process to exchange or return the item.

Call or text 027 279 2205 or email nz@tclsports.co.uk.

Shipping information

All orders are shipped within New Zealand.

+ Delivery usually takes 3–5 working days

+ Shipping costs are calculated at checkout

+ Orders placed over the weekend or on a public holiday are dispatched on the next working day

+ Please allow extra processing time during sale periods

Can you ship to multiple addresses?

Please note that you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

How do I track my order?

A shipping confirmation email with tracking details will be sent when your order has been dispatched. Please make sure your email and contact details are correct when placing your order to avoid delays.

How do I contact you?

Call or text 027 279 2205 or email nz@tclsports.co.uk.