Warranty

All Great Ocean Performance products purchased from miketrees.com, the official New Zealand distributor, or from an authorised Great Ocean Performance dealer are covered by our 12-month warranty, subject to the terms and conditions below.

The 12-month warranty becomes invalid if any of the following occur:

• damage to the product resulting from any cause other than defects in materials or workmanship;
• normal wear and tear from use, including scratches and fading;
• products classified as “sample” or sold with existing defects made known to the purchaser at the time of sale;
• alterations or repairs made to the product by a service other than Great Ocean Performance or miketrees.com; or
• failure to follow the care instructions, for example using petroleum-based lubricants on wetsuits, exposing wetsuits to similar chemical substances, or swimming in chlorinated pools.

We reserve the right to examine any claimed damage and make the final decision on the nature and cause of the damage. If the defect is found to be the result of mishandling, or any of the exclusions above apply, we will not be responsible for the cost of repair or replacement.

Warranty claims in New Zealand are handled by miketrees.com. If you bought through another authorised dealer, please make your claim through that dealer.

If your item is covered by the 12-month warranty, all shipping, repair and replacement costs related to the claim will be covered.

Questions? Call or text Mike on 027 279 2205, email info@greatoceanwetsuits.co.nz or send us a message.